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Webinar: Director Credential Prep Course: Relationship Building & Member Retention

April 3 @ 12:00 pm - 1:00 pm

Learning Objectives:

Understand the keys to success with program integration.

Review member/employee feedback.

Understand how to say “no”.

Brief Overview:

This course will have the audience review the elements of effective communication with member and employee engagement. Speaker will address ways to use community resources to build relationships and review member on-boarding process.  Attendees will review service recovery and service excellence. Who is your market and what makes you unique to stand out from the rest?

Continuing Education Credits (CECs):

This webinar has been approved for one contact hour by ACSM, AKTA and MFA.  Current members of the association receive complimentary credits after completing post-webinar survey. Non-members may purchase them for $25 after completing post-webinar survey. Payment must be received before CEC can be issued.

Certificate of Attendance is free to MFA members. Non-members may receive a Certificate of Completion for free.  This Certificate acknowledges attendance at this webinar, but may not be used to petition for any educational credit without the payment of CEC Fees for non-MFA members.


Current members of the association receive access to archived webinars with audio recordings within 72 hours of the live event. Members must login to the website to view these archives located under the Education Tab. Non-members may purchase the audio recording for $25. Payment must be received before recording can be issued.


Everyone who registers and attends this webinar will receive a copy of the presentation in PDF format.


Doug Ribley, VP, Cleveland Clinic Akron General


April 3
12:00 pm - 1:00 pm
Event Category:


Rebecca Nordan


Online Live Webinar